Website Terms and Conditions

Last updated: 16 July 2026

1. About these terms

These Website Terms and Conditions govern your use of the Browne & Sons Ltd website at www.browneandsonsltd.co.uk.

By using this website, you confirm that you accept these terms and agree to comply with them. If you do not agree with these terms, you should stop using the website.

These terms relate only to the use of this website. Any building work, professional services or other services provided by Browne & Sons Ltd will be subject to a separate written quotation, specification, agreement or contract.

2. About us

This website is operated by:

Browne & Sons Ltd
Registered in England and Wales
Company number: 09398213
VAT registration number: GB 204 9500 34

Registered office:
King Arthurs Court
Maidstone Road
Charing
Ashford
Kent
TN27 0JS

Email: enquiries@browneandsonsltd.co.uk
Telephone: 0800 6128 248

3. Purpose of the website

This website provides general information about Browne & Sons Ltd, our building services, previous projects and the areas in which we operate.

The website allows visitors to contact us, describe a proposed project and request further information, an initial discussion, a site visit or an estimate.

The website does not allow visitors to:

book or purchase building work;
accept a quotation;
enter into a building contract;
make a payment; or
appoint Browne & Sons Ltd or any third-party professional.

Submitting an enquiry does not create a contract between you and Browne & Sons Ltd and does not oblige us to accept or undertake a project.

4. Enquiries, estimates and quotations

Information submitted through the website will be reviewed by Browne & Sons Ltd. We may contact you to request further information, discuss the proposed work or arrange a site visit.

Any response to an enquiry is subject to availability and does not amount to an acceptance of the project.

Any estimate, quotation, proposed price, programme or scope of work will only be valid when it has been provided separately by Browne & Sons Ltd in writing.

Unless stated otherwise in the relevant written document, any estimate or quotation may be subject to:

a site inspection;
confirmation of the scope and specification;
the availability and price of labour and materials;
structural and ground conditions;
access to the property;
planning permission and other necessary approvals;
Building Regulations and Building Control requirements;
specialist reports or professional designs;
the discovery of concealed defects or unforeseen conditions; and
separate written contractual terms.

A contract for building work will only arise when the relevant parties have agreed to proceed and any required written agreement or contract has been accepted.

5. Prices, costs and timescales shown on the website

Any prices, project values, budgets, durations, completion periods or other figures displayed on the website are provided for general guidance and illustration only.

They should not be treated as a quotation, fixed price, guaranteed cost or guaranteed completion date.

The actual cost and duration of a project will depend on matters including:

the size and condition of the property;
the extent and complexity of the work;
the chosen design, finishes and specification;
access and working restrictions;
structural or ground conditions;
planning and Building Regulations requirements;
professional and statutory fees;
the availability of labour, materials and specialist contractors;
changes requested during the project; and
unforeseen or concealed conditions.

Current pricing and availability must be confirmed through a project-specific written estimate, quotation or contract.

6. Accuracy of website information

We take reasonable care to keep the information on this website accurate and up to date. However, website content is provided for general information only.

We do not guarantee that all information will always be complete, current, accurate or suitable for a particular property or project.

Building methods, materials, regulations, prices, availability and professional requirements may change. We may amend, remove or update website content without notice.

You should not rely solely on information from this website when making significant financial, contractual, structural or property-related decisions.

7. No professional advice

Nothing on this website constitutes architectural, structural engineering, surveying, planning, legal, tax, financial, health and safety or other specialist professional advice.

Every property and project is different. Appropriate advice should be obtained from suitably qualified professionals before relying on information relating to matters such as:

structural alterations;
planning permission;
Building Regulations;
party walls;
listed buildings and conservation areas;
electrical or gas installations;
drainage;
fire safety;
asbestos;
taxation or VAT treatment; and
legal ownership or property rights.

References on the website to previous projects or construction methods do not mean that the same approach will be appropriate or permitted for another property.

8. Architects, engineers and other independent businesses

Browne & Sons Ltd may introduce, recommend, coordinate with or obtain information from architects, structural engineers, specialist designers, suppliers, subcontractors and other professional or trade businesses.

Unless expressly stated otherwise in a separate written agreement, these organisations are independent businesses and are not employees, partners or agents of Browne & Sons Ltd.

Their appointment, fees, contractual responsibilities, insurance and scope of service will be confirmed separately for the relevant project.

A reference or link to an independent business does not constitute a guarantee of its availability, work or services.

9. Photographs and completed projects

Photographs, project descriptions and case studies on the website are provided to illustrate examples of work undertaken or projects with which Browne & Sons Ltd has been involved.

The appearance of a completed project may reflect work undertaken by several parties, including architects, designers, subcontractors, specialist contractors, suppliers and the customer.

Project photographs may also contain products, fixtures, furniture or finishes selected or supplied by customers or third parties.

The inclusion of a project on the website does not guarantee that an identical result can be achieved at another property. Designs, materials, budgets, site conditions and client requirements vary between projects.

10. Intellectual property

Unless otherwise stated, Browne & Sons Ltd owns or is authorised to use the intellectual property rights in the website and its content, including:

written text;
photographs and project images;
graphics;
page layouts;
branding;
logos; and
project descriptions.

You may view the website and print or save a reasonable number of pages for your own private, non-commercial use.

You must not, without prior written permission:

copy or reproduce substantial parts of the website;
download or reuse project photographs for commercial purposes;
publish website content elsewhere;
alter or remove copyright or ownership notices;
use our branding or logo;
present our work as your own;
use website content for marketing another business; or
sell, licence or commercially exploit any website content.

Where content belongs to a customer, photographer, architect, supplier or another third party, their intellectual property rights remain unaffected.

11. Acceptable use

You must use the website only for lawful purposes.

You must not:

use the website fraudulently or unlawfully;
submit false, misleading, abusive or offensive information;
impersonate another person or organisation;
attempt to gain unauthorised access to the website or its systems;
introduce viruses, malware or other harmful material;
interfere with the operation or security of the website;
use automated tools to scrape or copy substantial amounts of content; or
use the website in a way that infringes the rights of Browne & Sons Ltd or another person.

We may restrict or block access where we reasonably believe the website is being misused.

12. Documents and information sent to us

The website enquiry form currently accepts written information only. Photographs, drawings, plans and other documents may be sent separately by email where requested or relevant.

You are responsible for ensuring that:

the information you provide is accurate;
you have permission to share any document, photograph or personal information;
files do not contain malicious software; and
sending the information does not infringe another person’s copyright, confidentiality, privacy or other rights.

Sending documents or project information does not mean that Browne & Sons Ltd has accepted responsibility for checking, designing, approving or retaining them.

You should retain your own copies of all important information and documents.

13. Third-party websites and embedded services

The website may contain links to or content provided by third parties, including:

Checkatrade; and
Google Maps.

Third-party websites and services are not controlled by Browne & Sons Ltd. Links and embedded content are provided for convenience and general information.

We do not guarantee that third-party content will always be accurate, available, secure or up to date. We are not responsible for the terms, privacy practices, cookie practices, availability or content of third-party websites and services.

Your use of an external website or service will be governed by that provider’s own terms and policies.

14. Customer reviews

Reviews displayed through Checkatrade or another independent review service may be collected, moderated, selected or published by that third party.

Browne & Sons Ltd does not control the continuing availability, presentation or operation of an external review platform.

Individual reviews describe the experience and opinion of the relevant reviewer. They should not be treated as a guarantee that every project will produce identical circumstances or results.

15. Website availability

We aim to keep the website available and operating properly, but we do not guarantee that it will always be accessible, uninterrupted, secure or free from errors.

Access may be suspended or restricted due to:

maintenance;
technical problems;
security concerns;
updates;
failures by hosting or internet service providers; or
circumstances outside our reasonable control.

We may change, suspend, withdraw or discontinue any part of the website without notice.

16. Website security

We take reasonable steps to maintain the security of the website. However, no website or electronic communication system can be guaranteed to be completely secure.

You are responsible for using appropriate security software and protecting your own devices, accounts and information.

You must not knowingly introduce viruses, malicious code or other material intended to damage or interfere with the website or another user’s systems.

17. Our responsibility to you

Nothing in these terms excludes or limits liability where it would be unlawful to do so. This includes liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; or
any other liability that cannot legally be excluded or limited.

If you are a consumer, nothing in these terms affects your statutory rights.

We are responsible for loss or damage that is a foreseeable result of our breach of these website terms or our failure to use reasonable care and skill.

However, because this website is provided for general information and enquiry purposes only, we are not responsible for loss or damage arising solely because a visitor:

relied on general website information without obtaining project-specific or professional advice;
assumed that an enquiry had been accepted;
treated an illustrative price or timescale as binding;
relied on outdated or third-party content; or
failed to retain copies of information submitted to us.

We are not responsible for events outside our reasonable control.

If you use the website for business or commercial purposes, we will not be liable for loss of profit, loss of business, business interruption, loss of anticipated savings or loss of business opportunity arising from use of the website, except where liability cannot lawfully be excluded.

This section relates to the website only. Liability connected with building work or other services will be governed by the separate written quotation, agreement or contract for that project.

18. Consumer rights and project contracts

These website terms do not remove or reduce any legal rights available to consumers.

Separate consumer protection requirements may apply when a building contract is entered into remotely or at a customer’s home. Those requirements should be addressed in the relevant project documentation rather than through the website enquiry form. The Consumer Contracts Regulations contain specific information and cancellation provisions for qualifying distance and off-premises contracts.

Any applicable cancellation rights, payment arrangements, project variations and contractual responsibilities will be explained in the documents issued for the relevant project.

19. Privacy and cookies

Our collection and use of personal information is explained in our Privacy Policy.

Information about cookies and similar technologies is provided in our Cookie Policy and through the cookie consent settings available on the website.

The Privacy Policy and Cookie Policy form separate documents and should be read alongside these terms.

20. Changes to these terms

We may update these Website Terms and Conditions periodically to reflect changes to the website, our services or applicable requirements.

The date at the top of this page shows when the terms were last updated.

The version displayed on the website at the time of your visit will apply to your use of the website.

21. Governing law and jurisdiction

These terms, their subject matter and their formation are governed by the laws of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, you will retain any mandatory legal rights that apply to you and may be entitled to bring proceedings in the courts of the part of the United Kingdom in which you live.

If you are using the website for business purposes, the courts of England and Wales will have exclusive jurisdiction over disputes arising from these website terms.

22. Contact us

Questions about these Website Terms and Conditions may be sent to:

Browne & Sons Ltd
King Arthurs Court
Maidstone Road
Charing
Ashford
Kent
TN27 0JS

Email: enquiries@browneandsonsltd.co.uk
Telephone: 0800 6128 248